# How ShipStation Global built an AI IT help desk on Amazon Bedrock AgentCore

ShipStation Global's engineering team built Deckhand, an AI IT help desk agent for Slack on Amazon Bedrock AgentCore. It answers routine IT questions from a curated knowledge base, reads error-message screenshots, and files Jira tickets. In its first three months it resolved 97.5



## 질문과 답변



## 출처
- AWS Machine Learning Blog: https://aws.amazon.com/blogs/machine-learning/how-shipstation-global-built-an-ai-it-help-desk-on-amazon-bedrock-agentcore/ (발표 2026-10-13T15:54:49.000Z)

작성: TUMN 큐레이션 · AI 보조: false
발행: 2026-10-13T15:54:49.000Z
확인: 2026-10-13T22:24:54.851Z
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